Contact Info

PO Box 266, Westville, 3630, South Africa

Phone : +27 (0)78 456 7283
Email : info@ezitech.africa

Service Delivery Improvement is our focus

Municipalities and governments throughout Africa suffer the same challenges.

  •   Supporting old and ailing infrastructure
  •   Demands for improved service delivery
  •   Expansion of services to rural areas
  •   Budget constraints


Ezitech has buit up a unique skills base of both engineering disciplines and technology disciplines, the combination of which is crucial for any municipal service delivery solution as technology certainly helps organisations improve service dleivery, but the physical infratsucture also needs to be managed and improved. In the past Ezitech has worked with many department  including water, solid waste, electrical and electronic, roads, emergency services and health departments.

 

We create sustainable municipal service delivery solutions through the development of comprehensive, integrated strategies and the creation of institutional capacity with skills development and knowledge transfer at its heart.

 

Any proposed work needs to align to the Master Plan document, and may have an impact on the plan. For this reason it is crucial that all stakeholders are involved in any planned initiative.

 

Municipal Master Plan
Municipal Master Plan

Municipal Services Delivery Model

Over the years Ezitech has developed a model for implementing service delivery improvement programs. Termed the municipal services delivery model (MSDM) it breaks down the process in to bite size, short term achievable components, with a long term plan to empower and grow local entitities to support the services after we have completed our work. 

 

The MSDM summary : 

Specific Municipal Services

Navigate using the menu buttons on the left hand side to see specific services Ezitech provides, or contact us using the button on the right for more information.

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Flood Impact Mitigation

Flood impact mitigation interventions range from monitoring and early warning systems, which can typically be deployed, relatively inexpensively, within a short time frame to heavily engineered solutions which are capital intensive and require years to design and construct. The immediate imperative is the preservation of life and this is most effectively achieved in the short term by early warning and evacuation of the affected areas by disaster response authorities.

We develop proactive strategies to forewarn and, to the degree possible, prevent the widespread devastation associated with high rainfall events. We deploy customised flood monitoring systems, which can dynamically monitor and alarm when a predetermined risk level is exceeded.

Services Offered

We tailor relevant and practical solutions including the following services:

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Municipal Revenue Protection

Municipalities and Utilities around the world lose billions of dollars in annual revenue from non-technical water and electricity losses associated with anomalies and inaccuracies in the billing cycle. These losses impact most directly on municipal cash flow and thereby weaken the ability of the municipality to operate and continue to deliver services. As such, avoidable revenue losses strike at the very heart of municipal and service delivery sustainability.

We assist municipalities and utilities by assuring consumer data and billable services data integrity.

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Smart Cities

Cities globally are under pressure to improve service delivery to its citizens, with more visibility being demanded on the services delivered. Technology plays a major part in delivering this improvement. Dubbed a 'smart city', technology allows governments to provide more value added services at lower costs and with more transparency.

Building a smart city requires governments to have a well defined technology architecture to underpin the myriad of technology solutions required. We have the skills required to assist with defining and implementing this framework.

Services Offered

We tailor relevant and practical solutions including the following services:

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Underground Asset Management

Sustainable utility and underground asset management starts with an accurate appreciation of the physical location and characteristics of the assets. Underground utilities (water, sewerage, electricity, storm water, telecoms and fibre optic cables), many installed decades ago, are vital links in urban support systems. Underground assets are often not well documented, yet accurate location and knowledge of asset attributes and condition is imperative for replacement, rehabilitation and maintenance of the existing utilities and is crucial for the installation of new utilities.

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Water Loss Management

The loss of water from municipal reticulation systems represents a massive financial loss for water utilities and municipal authorities. Progress towards water services sustainability, economic efficiency and the protection of the environment starts with a flexible strategic and operational framework for the implementation of Non Revenue Water reduction interventions.

The loss of water from municipal reticulation systems represents a massive financial loss for water utilities and municipal authorities. Progress towards water services sustainability, economic efficiency and the protection of the environment starts with a flexible strategic and operational framework for the implementation of Non Revenue Water reduction interventions.

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